Performance Indicators for Private Security Personnel

Potential performance indicators could include:

• No-show rate.
• Missed guard tours.
• Missed supervisory visits.
• Missed training, incomplete training or failure to pass training tests.
• Internal and third-party complaints.
• Misuse of force/firearms, including accidental discharge of weapons.
• Inappropriate interactions with community, public security or other stakeholders.
• Violations of agreed procedure.
• Violations of international humanitarian law and human rights abuses.
• Violations of international or national laws governing the private security industry.
• Violations of company or industry codes of conduct or ethics.
• Failure to cooperate with client investigations, requests for information or incident reporting requirements.
• Violations of the terms of the contract.

Source: The Sarajevo Client Guidelines for the Procurement of Private Security Companies (South Eastern and Eastern Europe Clearinghouse for the Control of Small Arms and Light Weapons 2006)