This ICMM toolkit helps companies understand the factors that influence and shape community support and how to measure the extent to which these factors are present or absent at a particular operational site, among different stakeholder groups. Identifying the reasons why community support may be lacking at a project is the first step to developing targeted approaches for improving company-community relationships. The toolkit has been developed primarily for the management of site-level social performance and includes a range of practical examples, checklists and figures.
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