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Understanding Company-Community Relations Toolkit (ICMM, 2015)

This ICMM toolkit helps companies understand the factors that influence and shape community support and how to measure the extent to which these factors are present or absent at a particular operational site, among different stakeholder groups. Identifying the reasons why community support may be lacking at a project is the first step to developing targeted approaches for improving company-community relationships. The toolkit has been developed primarily for the management of site-level social performance and includes a range of practical examples, checklists and figures.