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Dispute or Dialogue? Community perspectives on company-led grievance mechanisms (IIED, 2013)

This book provides various perspectives on company-led grievance mechanisms, including the perspectives of affected communities themselves. The book firstly offers background information on grievance mechanism and highlights key drivers, standards and guidance for their design and use. Afterwards, the majority of the book consists of case studies in the oil and gas, forestry, and mining sectors. The case studies identify challenges companies and communities have faced and provide examples of positive and effective grievance mechanisms. The book also includes “a number of specific recommendations on how grievance mechanisms can be designed and implemented to better meet the needs of communities and to avoid the risk and costs of community disputes for business.”