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Measuring Quality of Relationships: Using ICMM’s “Understanding Company-Community Relations” Toolkit (Shift, 2021)

This is one of Shift’s 8 resources (click here) to help companies assess the quality of relationships with stakeholders to respect human rights.

This short document explains the importance of developing and improving the relationship between companies and their host communities.

As a useful tool to enable this, it introduces the ICMM’s toolkit, “Understanding Company-Community Relations Toolkit” (click here). In addition, the case of Gold Fields, a mining company in South Africa, is briefly introduced in this document, because Gold Fields used the ICMM’s Toolkit, which helped the company evaluate and improve the relationship with local communities. Youn can find the case study of Gold Fields here.